The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Company may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 3rd October 2017.
What we collect (including personally identifiable information)
The Company collects personally identifiable information (PII) on certain areas of the site when users register to request information, sign up for offers or events, apply for jobs, and participate in user posting areas (such as bulletin boards, discussion forums, and surveys). The sort of information we may collect includes the following:
- Name and delivery details:
- Contact information including email address and/or telephone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or services provided
- Technology information e.g. IP address and browsing patterns
What we do with the information we gather:
The Company may use your PII to understand your needs, fulfill your requests for information, provide you with a better service and process your requests to participate in our events. In particular we may use your information for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, services or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to consider job applications and requests for employment opportunities
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
How long we hold your information:
We are required to keep transaction and invoice information for six years for UK tax and accounting purposes.
We use the following external data processors:
- MailChimp (email advertising and communication).
- Google Analytics (website analysis).
We use the following internal data processors:
- Ninja Forms (enables customer communication).
- Yoast SEO (Search Engine Optimisation).
The Company is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and standards of operational security to safeguard and secure the information we collect online.
Only authorised Company personnel are provided access to PII and these people are required to treat this information as confidential. Despite these precautions, The Company cannot guarantee that unauthorised persons will not obtain access to your PII.
If you have any questions about our approach to privacy or you would like to exercise any of the rights mentioned in this Privacy Notice you can contact our Data Protection Officer in any of the following ways:
Data Protection Officer: Katherine Knapp
Address: JFK Plumbing & Heating, 5 Fleet Business Park, Sandy Lane, Church Crookham, Fleet, GU52 8BF.
Telephone: (+44) (0) 1252 616888
In this Supplementary Information section, we explain some of terminology used in this Privacy Notice.
“personal data” – any information that relates to you (or from which you can be identified).
“processing” – means doing anything with data. For example, it includes collecting it, holding it, disclosing it and deleting it.
European Economic Area” – the 28 countries in the European Union plus Iceland, Liechtenstein and Norway.
“transfer” – sending personal data outside the European Economic Area (e.g. by storing it on equipment located outside the European Economic Area), or allowing someone from outside the European Economic Area to access the personal data.
A cookie is a small data file which asks permission to be stored on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or can let you know when you visit and then re-visit a particular site by remembering your details. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Users are able to refuse all cookies by turning them off in the web browser itself.
More information on cookies can be found at www.allaboutcookies.org.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These are known as session cookies.
Overall, cookies help us provide you with a better website, by enabling us to monitor which products and pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from completing online orders and taking full advantage of the website.
Links to other websites
The Company website may contain links to other third-party websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
It should be noted that any links do not constitute or imply an endorsement or recommendation of any third party.
Controlling your personal information
We will not sell, distribute or lease your PII to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen via the online form.